Return & Refund Policy
**Refund & Return Policy**
We want you to be delighted with your purchase from The Vine. If you are not entirely satisfied, we offer a straightforward refund and return policy outlined below:
- **Eligibility**: You may return unworn and undamaged items within 7 days of delivery for a full refund or exchange. The shoes must be in their original packaging with all tags attached.
- **Return Process**: To initiate a return, please contact our customer service team at [contact email or phone number] to obtain a return authorization. We will provide you with instructions on how to proceed.
- **Refund Processing**: Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. If approved, refunds will be processed within 5-7 business days to your original method of payment.
- **Exchanges**: If you prefer an exchange for a different size or style, please let us know when initiating your return. We will assist you in selecting a suitable replacement.
- **Return Shipping**: Customers are responsible for return shipping costs unless the return is due to our error (e.g., receiving a defective or incorrect item).
- **Damaged or Defective Items**: If you receive a damaged or defective item, please contact us immediately for assistance. We will replace the item or provide a full refund, including return shipping costs.
- **Contact Us**: If you have any questions about our refund and return policy or need assistance with a return, please reach out to our customer service team. Your satisfaction is our priority.
Thank you for choosing The Vine. We look forward to serving you!
We want you to be delighted with your purchase from The Vine. If you are not entirely satisfied, we offer a straightforward refund and return policy outlined below:
- **Eligibility**: You may return unworn and undamaged items within 7 days of delivery for a full refund or exchange. The shoes must be in their original packaging with all tags attached.
- **Return Process**: To initiate a return, please contact our customer service team at [contact email or phone number] to obtain a return authorization. We will provide you with instructions on how to proceed.
- **Refund Processing**: Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. If approved, refunds will be processed within 5-7 business days to your original method of payment.
- **Exchanges**: If you prefer an exchange for a different size or style, please let us know when initiating your return. We will assist you in selecting a suitable replacement.
- **Return Shipping**: Customers are responsible for return shipping costs unless the return is due to our error (e.g., receiving a defective or incorrect item).
- **Damaged or Defective Items**: If you receive a damaged or defective item, please contact us immediately for assistance. We will replace the item or provide a full refund, including return shipping costs.
- **Contact Us**: If you have any questions about our refund and return policy or need assistance with a return, please reach out to our customer service team. Your satisfaction is our priority.
Thank you for choosing The Vine. We look forward to serving you!